Our return policy depends on whether the item was fulfilled by Amazon.com or directly from our retail store inventory.
If the item was fulfilled by Amazon:
Customer may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of merchant or Amazon error.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
Instructions on how to return items:
1. Visit the return center HERE to create a return merchandise authorization
2. Print the returns slip and the shipping label
3. Include the returns slip inside the box and affix the shipping label to the box
4. Ship package
You will receive email confirmation when the refund is processed
If the item was fulfilled from our retail store inventory:
We will be happy to accept returns for refund only within 14 days of you receiving the merchandise. No returns after 14 days.
All tags must be intact; merchandise must not have been worn or used; and include the itemized receipt.
We will issue a refund for the amount of items returned excluding shipping charges to the original credit card on the order. Shipping charges will only be refunded if the wrong item was shipped.
NO RETURNS ON PRE-ORDER OR SPECIAL ORDER ITEMS
NO COD RETURNS ARE ACCEPTED
Returns should be sent to:
Attn: Return Department
899B Santa Cruz Ave
Menlo Park, CA 94025
Please follow these instructions when returning an item:
- Please include name, address, and phone number.
- Please list the items(s) that you are returning on the invoice or separate sheet of paper and note the reason.
- Pack and seal your return securely, in the original package if possible, and include all of the return information.
- Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.